OFA 141 – Hope DeLong is the resident Claims Manager of our Lima, Ohio, General Lines office handling Aviation, Marine, Cargo, Auto, Fraud and CGL claims. In addition to adjusting, Hope does liability and general investigations for local attorneys; as well as doing aircraft, automobile and marine value appraisals. She is a graduate of Andrews University with a Bachelor of Technology degree. Hope is an FAA licensed Commercial Pilot and holds Instructor Certificates for both Single and Multiengine Land Aircraft. She currently has about 1,500 flight hours in a wide variety of General Aviation aircraft. She has formal schooling in aircraft maintenance, automobile damage appraisal and marine propulsion systems. Hope is a Past President of the Organization of Flying Adjusters, the national aviation claims adjusting professional association. She has been a claims adjuster since 2000 and joined our firm in 2008.

Arnold and Arnold, Inc. is a small firm with an emphasis on quality, results and costs that has been in business over 40 years. With thirty-seven operating locations nationwide, we are licensed adjusters, surveyors and investigators; we currently have fifty-one employees consisting of forty-nine adjuster/investigators/surveyors and seven secretarial and support staff

Our aviation department handles many different categories of losses; light and medium helicopter accidents, the full range of general aviation claims, air carrier and agricultural chemical application claims, as well as other specialized areas, including manned and unmanned surveillance platforms, high performance and military type aircraft.

Our loss prevention and evaluation department does underwriting evaluations and auditing of Aviation, Marine and CGL risks and claims handling, as well as investigating and assessing E&O claims. We provide operational evaluations of all categories of risks with special emphasis on aviation and marine operators. We have several active safety programs for small tug and barge operators. We teach classes, perform safety audits and assistance visits for many aircraft operators and organizations, including remote airline operators.